Phone calls are a big part of how many small businesses build and maintain customer relationships.
Yet, for various reasons, small business owners can’t always answer the phone—in fact, they tend to miss more than 50% of customer calls.
We live in a world of instant gratification. Immediate response from a business is an important key to success. Small businesses rely heavily on phone calls to interact with customers.
Missing a call from a potential customer can have a significant impact on a business’ customer relationships and revenue.
- According to a study done in cooperation with Google, 68% of phone calls to small businesses go unanswered…
- – 75% of customers will skip leaving a voicemail
- – 85% of customers will not attempt to call back
In fact, research shows that waiting just five minutes to respond to a call will reduce the likelihood of actually connecting with that potential customer by a factor of 10x.
Don’t let being short-staffed or too busy cause you to miss more opportunities to grow your business.
The Impact of Missing Calls on Small Businesses:
Lost Sales Opportunities:
Statistics show that missing a single call from a potential customer, will result in a lost sale 6 out of 10 times.
That translates to 60 lost sales for every 100 calls. Devastating!
Think of all that wasted money on ads.
How Customers Act:
Customers expect businesses to be available when they need them. If a call goes unanswered, the customer’s more than likely to move onto the next business that’s available.
Poor Customer Service:
Missing calls can also lead to poor customer service. When a customer calls, they expect to speak to someone who can help them with their problem or answer their question. If the call goes unanswered or is not returned promptly, the customer may become frustrated and take their business elsewhere. This can damage the business’s reputation and lead to negative word-of-mouth publicity.
Conventional Ways To Avoid Missing Calls
Call Forwarding and Voicemail:
Call forwarding isn’t going to do much if you’re unable to answer the call. These days, customers aren’t keen on leaving a voicemail. Most would prefer a text conversation to leaving a voicemail that, in all likelihood, will take hours to return.
Professional Answering Service:
Professional answering services no longer solve the problem they once did. Simply having a live person to answer a call by someone that isn’t trained to help them just doesn’t cut it these days.
The Only Real Solution Is…
DoMobileMsg.com’s Missed Call Mobile Communication Service
Customers prefer text
Americans now send text messages 5X more often than they make phone calls. Text is faster, more convenient, and fits into their lifestyle.
- – 90% of consumers say they would prefer businesses to text rather than call.
- – 85% of consumers would like to start a conversation with a business via text.
- – 77% of consumers are likely to have a positive perception of a company that offers to text.
- – 75% of consumers are frustrated when they can’t reply back to a company’s text messages
Text Enable Your Business
Let us turn your missed calls into opportunities.
When you can’t make it to a call, Our Missed Call Mobile Communication service will:
- – Automatically text the caller with a message apologizing for missing the call
- – Capture their information in your CRM dashboard
- – Alert you on an app on your phone and computer so you can continue the conversation
- You’ll capture more opportunities immediately, provide better service, and build a database of contacts to market to all at once.
Get Started
We can provide you with new numbers, or text-enable your existing number, and have you up and running in days.
To get started, visit our Missed Call Mobile Communication detail page
